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FAQ

How does the Rac N Roll dance bag work?

The Rac n Roll bag consists of a large duffel bag, exterior pockets, interior pockets, a pole bag consisting of two extendable side rods and a top bar, rolling wheels and a handle.

We suggest using the interior and exterior pockets to organize shoes and accessories so that they can be found quickly and they do not slide around the large inside compartment of the bag.

Inside of the duffel bag there are “D” shaped metal rings that help keep the costume hangers in place during travel.

In your Rac n Roll you will also receive a pole bag consisting of two extendable side rods and a top bar. These are used to form your rack. To do so insert your side rods into the brackets inside the bag, extended the side rods, then simply place your top bar on your extended side rods to form your rack. Make sure that all of the pieces are secure and you are ready to hang your costumes!

How long does it take to ship my order?

Shipping times may vary. All orders will be processed within 1-2 business days.

Estimated shipping times for Canadian Provinces:

Manitoba: 3-5 Business Days

New Brunswick, Nova Scotia, PEI: 3-6 Business Days

British Columbia, Alberta, Saskatchewan: 3-5 Business Days

Ontario, Quebec: 1-2 Business Days

I meant to order a different size Rac n Roll bag? (or colour) Can this be changed?

If this happens please email us at team@racnroll.com as quickly as possible. As long as the order has not already been sent to the warehouse, we will be able to correct this for you.

Sale Prices/Price Matching

If our Rac n Roll website has a sale or coupon within 7 days after your purchase, we will match the sale price for you and refund you the difference in the form of store credit. This will only apply while the sale or coupon code is still active.

Inventory blow out sales, show specials, and holiday sales (such as black Friday or boxing day) are excluded from this policy.

Where can I find a coupon code?

Check out of social media pages for updates on coupon codes!

What features does the Rac n Roll 4x dual bag have?

Rac n Roll is adding a new spin to our already loved bag. Introducing our new Rac n Roll 4x Dual Wheeled bag.

Our new 4x Dual Wheels now come 360 degrees allowing each wheel to rotate completely making it super simple to change directions when rolling.

The wheels are enforced with plastic corner guards to help protect the wheels from outside conditions. If you are walking on uneven ground our 4x dual bag can be pulled on two wheels – making it versatile for all situations.

New Rac n Roll 4x Dual features:

  • High quality fabric
  • Enforced with plastic corner guards on wheels
  • Durable multi-directional dual wheels, rotating 360 degrees
  • Velcro patch on the left pocket allowing you to customize your own bag
  • Brand new grey interior liner
  • New end pieces and updated side rods with a clean finish
  • Two elastic straps inside
  • Lightweight
  • Strong metal frame

* Replacement wheels are now available on all 4x dual bags

How many costumes do the Rac N Roll dance bags hold?

The MEDIUM Rac n Roll bag can hold up to about 8 costumes.

The LARGE Rac n Roll bag can hold up to about 15 costumes.

The CARRY- ON Rac n Roll can hold up to about 5 costumes.

What is the size difference between the three bags?

The MEDIUM Rac n Roll bag measures 26 X 17 X 13.5 inches.

The height of the rack when set up is 52 inches

It weighs 14 lbs (including rods). HOLDS: 1-8 costumes/outfits.

The LARGE Rac n Roll bag measures 31 X 17 X 13.5 inches

The height of the rack when set up is 56 inches

It weighs 16 Lbs (including rods). HOLDS: 1-15 costumes/outfits.

The CARRY ON Rac n Roll bag measures 20 X 14 X 9 inches

The height of the rack when set up is 47 inches

It weighs 12lbs (including rods) HOLDS: 1-5 costumes/outfits

How does the Rac N Roll dance bag work?

The Rac n Roll bag consists of a large duffel bag, exterior pockets, interior pockets, a pole bag consisting of two extendable side rods and a top bar, rolling wheels and a handle.

We suggest using the interior and exterior pockets to organize shoes and accessories so that they can be found quickly and they do not slide around the large inside compartment of the bag.

Inside of the duffel bag there are “D” shaped metal rings that help keep the costume hangers in place during travel.

In your Rac n Roll you will also receive a pole bag consisting of two extendable side rods and a top bar. These are used to form your rack. To do so insert your side rods into the brackets inside the bag, extended the side rods, then simply place your top bar on your extended side rods to form your rack. Make sure that all of the pieces are secure and you are ready to hang your costumes!

What accessories work with the Rac n Roll dance bag?

Rac n Roll Hanging Mirror

The Rac n Roll hanging mirror is a perfect add-on to the rolling bag, since mirrors are usually just as rare to find as changing space! This mirror attaches to the side of the rack to easily check your makeup and hair before going on stage. It also has a zippered pouch to keep brushes, hair spray, etc. easy to find when you need them most.

To attach your mirror, use the silver “D” rings on the back of the mirror and place it over your top bar end piece.

Rac n Roll Cosmetic Case

The Rac n Roll cosmetic case is also a hanging accessory – which means it is easy to organize and quick to find. Individual zippered see-through pouches are ideal to keep jewellery, hair pieces and of course all things makeup! It includes a small mirror that is perfect for a quick check of hair and makeup before hitting the stage.

To attach your cosmetic bag, use the handle and place it over the top bar end piece.

Garment Bags and Hangers

Our garment bags are half clear and half woven, allowing your costumes to breathe as well as letting you see which costume you have inside. The amazing bag also features zippered pockets to store any accessories, shoes or tights for that costume. The front also has a name tag pocket. Put the dancer’s name, studio, and name of the dance in the name tag slot, so quick changes are made easy.

Rac n Roll Wooden Hangers are also available for purchase, featuring two silver clips perfect for hanging your costumes.

Rac n Roll Folding Stool

Rac n Roll's very own folding stool. This stool is the perfect accessory for competitions. Allowing you to sit comfortably while applying your makeup, fixing your hair, and even putting on your shoes.

The Rac n Roll Stool is light weight and easy to use, never struggle to find a place to sit at competitions again!

Seat -13" x 11.5"

Assembled Height - 17.5"

Do you have replacement parts available?

Replacement parts are available. All replacement parts can be found on our website under “replacement parts”

The replacement parts we currently have available are;

Rods ( top and sides in both large and medium)

Wheels (wheels are only available for 4x dual wheel bag)

Replacement end caps

Is there a warranty on the Rac N Roll bags?

Rac n Roll Bags are quality assured. In the unlikely event that a defect should occur, upon presentation of proof of purchase, as well as pictures of the defect, Rac n Roll will repair or replace, at our own discretion, your product free of charge. Warranty applies only to the first purchaser or gift recipient of the Rac n Roll product for the period of 1 year starting from the date of purchase/receipt.

Replacement parts will also be provided at no charge within the 1-year warranty if deemed necessary. Replacement parts are available for purchase after the 1-year warranty period.

This warranty covers only manufacturing defects, it does not cover accidental damage, unreasonable use, normal wear and tear, repairs made or attempted by unauthorized persons or airline mishandling. If an airline or any other carrier damages this product, it is in the owner’s responsibility to file a damage claim with the airline or carrier.

I'd like our dancer to be featured on your Facebook and Instagram - how do I make that request?

We always loving seeing pictures of our products being loved and used!

Please post the pictures and/or videos into your own social media accounts and be sure to tag us!

Facebook: @RacnRoll

Instagram: @Racnroll_

Or use the hashtag #Racnroll

By doing this you’re giving us permission to share and post on our social media pages!

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