Exchange Policy

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What’s your return and exchange policy?

How do I make a return?

If you’d like to return or exchange your product - please email us team@racnroll.com. We will provide you with instructions for returning or exchanging your product. Please include your order number in the subject line. You have a 30 day time period from when the order is received to contact us. For returns/exchanges, customers are responsible for returning the items at their own expense. 

 

What is the Holiday Return Policy?

We will extend all returns or exchanges for purchases between November 15 - December 31st until January 31, 2023. 

 

Do you ship to P.O. boxes?

No, we currently do not ship to PO boxes. Please include a full address when placing your order.

 

How long do refunds on my credit card take?

You will see your refund within 3-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

 

I meant to order a different size Rac n Roll bag? (or colour) Can this be exchanged?

If this happens please email us at team@racnroll.com as quickly as possible. As long as the order has not already been sent to the warehouse, we will be able to correct this for you. Please note that you’ll be responsible for paying the shipping x 2 to return and reship the replacement. 

 

What happens if I order something and it is out of stock?

If something is ordered that is out of stock. You will receive an email from us within 2 x business days. We will offer you a refund or replacement with a stocked item of your choice.