< Return to FAQ
How does the Rac N Roll performance bag work?
The Rac n Roll bag consists of a large duffel bag, exterior pockets, interior pockets, a pole bag consisting of two extendable side rods and a top bar, rolling wheels and a handle.
We suggest using the interior and exterior pockets to organize shoes and accessories so that they can be found quickly and they do not slide around the large inside compartment of the bag.
Inside of the duffle bag there are “D” shaped metal rings that help keep the costume hangers in place during travel.
In your Rac n Roll you will also receive a pole bag consisting of two extendable side rods and a top bar. These are used to form your rack. To do so insert your side rods into the brackets inside the bag, extend the side rods, then simply place your top bar on your extended side rods to form your rack. Make sure that all of the pieces are secure and you are ready to hang your costumes!
Which Carry-On fits in the airline's overhead storage?
The Carry-On is sized at 23” x 14” x 10” and fits in (almost) any overhead bin.
We suggest checking with your airline to ensure the dimensions fit in overhead bin allowances.
How many costumes fit on a carry-on rack?
The CARRY-ON Rac n Roll can hold up to about 5 costumes.
How many costumes fit on a medium rack?
The MEDIUM Rac n Roll bag can hold up to about 10 costumes.
How many costumes fit on a large rack?
The LARGE Rac n Roll bag can hold up to about 20 costumes.
What is the size difference between the three bags?
The MEDIUM Rac n Roll bag measures 26 X 16.5 X 14 inches.
The height of the rack when set up is 51 inches
It weighs 14 lbs (including rods). HOLDS: 1-10 costumes/outfits
The LARGE Rac n Roll bag measures 31 X 16.5 X 14 inches
The height of the rack when set up is 56 inches
It weighs 16 Lbs (including rods). HOLDS: 1-20 costumes/outfits.
The CARRY-ON Rac n Roll bag measures 20 X 14 X 10 inches
The height of the rack when set up is 47 inches
It weighs 12lbs (including rods) HOLDS: 1-5 costumes/outfits
How many colours do you currently offer?
We currently offer our bags and mirrors in our Original Black. We also have a select assortment of bubbles patterns in Champagne, Pink, Purple and Blue.
How often do you update the product offerings?
We try to update our product and colour offerings once per year! Sign-up for our email newsletter to be alerted when new product assortments are launched.
Are your bags water resistant? What is the lining?
Our black bags are 100% polyester.
Our colour bags are mirror laser, PU leather.
All of our inside lining is 100% polyester and our bags are all 100% water resistant.
How should I care for my Rac n Roll product?
Please refrain from sitting on-top or inside the Rac n Roll bag or hanging on the bag as this could cause damage to the frame and hardware. Please pick-up the bag when bringing it downstairs to not damage the wheels of your bag. It does have double handles on each side to make this easier. Store your Rac n Roll bag in a clean, dry location.
What if my Rac n Roll product is damaged upon receipt?
Please contact us right away at email@example.com with your order number and product photos of the damage. We will support you right away with resolving the issue and replacing the damaged product.
Does my performance bag come with a pole bag?
Yes, all Rac n Roll bags come with a pole bag to store your poles when not in use. If a pole bag is misplaced, this can be purchased online.
What accessories work with the Rac n Roll performance bag?
Rac n Roll Mirror
Rac n Roll is excited to offer a dual mirror! Mirrors at events and competitions are usually just as rare to find as changing space! This dual mirror attaches to the side of the rack to easily check your makeup and hair before going on stage. This comes in a great range of colours to match our bags and is the perfect addition to our product assortment.
Rac n Roll LED Cosmetic Bag
The Rac n Roll LED Cosmetic bag features adjustable compartments to fit your makeup just how you want it, 3 LED lighting modes, (warm, natural and cold), makeup brush organizer and USB charger. The fabric is scratch and water resistant PU leather. This makeup bag is perfect for on-the-go and a favorite of our customers.
Garment Bags and Hangers
Our garment bags are half-clear and half-woven, allowing your costumes to breathe as well as letting you see which costume you have inside. This amazing bag also features zippered pockets to store any accessories, shoes or tights for that costume. The front also has a name tag pocket. Put the dancer’s name, studio, and name of the dance in the name tag slot, so quick changes are made easy.
Rac n Roll Wooden Hangers are also available for purchase, featuring two silver clips perfect for hanging your costumes. These hangers are sold in a pack of 5 only.
Rac n Roll Folding Stool
Rac n Roll's very own folding stool! This stool is the perfect accessory for competitions. Allowing you to sit comfortably while applying your makeup, fixing your hair, and even putting on your shoes.
The Rac n Roll Stool is lightweight and easy to use, never struggling to find a place to sit at competitions again!
Seat - 13" x 11.5"
Assembled Height - 17.5"
Do you have replacement parts available?
Replacement parts are available. All replacement parts can be found on our website under “replacement parts”.
The replacement parts we currently have available are;
Rods (top and sides in both large and medium)
Wheels (wheels are only available for bags with 4 x wheels)
If you have any specific questions about the wheels, please reach out to us at firstname.lastname@example.org.